Assignment:
Q1. What are the main issues in understanding a process? Are there any differences between a design project and a redesign project? How does the concept of “analysis paralysis” fit in?
Q2. Discuss how benchmarking can be a useful tool in business process-design projects.
Q3. Discuss the difference between stated and real (or hidden) customer needs. Why is this distinction important in the context of business process design? Give an example.
Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.