An independent luxury hotel (single location, not a franchise), located in a competitive market, needs a comprehensive management and supervisory development program and employee skills training. HR is tasked with providing a solution as quickly as possible.
Retail skills are critical in the workforce, since the gourmet restaurant, day spa, and shops provide critical revenue. Revenue from retail has been declining.
1. Due to the immediacy of the training request, what is the best and first action the HR director should take?
A. Outsource the task to a local consultant who can immediately offer generic courses on time management and effective communication.
B. Assess organization-wide training needs and, with management, prioritize based on ROI.
C. Convene the executive team and solicit their input on topics.
D. Focus on team building.
2. What question should the HR response team analyze first as they consider training design?
A. How many people will need to be trained in each retail operation?
B. What effect will work schedules and wage laws have on our choice of training delivery method?
C. What would be the optimal length of a training event for each group?
D. How do the learner profiles in these different operations compare
Select an option and provide reasoning for that answer. ( Learning and development- Human resources)