Assignment:
The assignment is literature review based only. No need for any field or first order data collection. It consists of two parts (A and B) as follows:
A) Literature review: Select one of the following models used in TQM implementation and write an essay (around 1500 words), from published literature and reliable resources, focusing on the principles used, practical perspectives of the implementation (including pros and cons), and the extent of its use in our region (form the available published resources, if any).
1. Balanced Scorecard (BSC)
2. Malcolm Bridge National Quality Award (MBNQA)
3. European Framework for Quality Management (EFQM)
B) Reflection: reflecting on the literature about the selected topic in Part A, please discuss the following points from your own perspectives :
1. As a top executive, in a public or private organisation, what will be your focus areas in the implementation of such tool?
2. how the modern information technology can support the implementation of such tool?Note: Please observe plagiarism rules and referencing standards and styles throughout!
Academic requirements:
• Your work must be submitted as pages 6-7 of pages
• Your work should be submitted in the formats outlined for each point in the assignment
• The entire assignment brief and completed .
• All work must be referenced using the APA method.
• Provide a reference list
