Listening skills; often when a misunderstanding occurs on the job, it is attributed to a lack of communication, which most of time implies that whoever was delivering the message did not do an effective job. But what about the other side, the listener? Let me give you an example. A senior-level manager in a high-technology company seemed to possess all the skills one might expect from someone who had achieved his level of management. When someone talked to him, he generally gave the impression that he really cared about what was said. He would look squarely into the person's eyes, nod his head, and now and then say, yes, uh-hu. There was only one small problem: he was not really listening. Since in a business environment, not listening effectively to customers, employees, and peers can mean the difference between success and failure suggest ways to improve listening skills in business to have a better understanding of some of the most common listening behaviors.
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