1. List the purposes of a performance measurement system.
2. Discuss and/or provide examples of when increasing variability might be a good business strategy even though it degrades operations performance.
3. List and discuss the focus of the voice of the employee, voice of the business, and the voice of the customer.
4. List and discuss the reasons for which organizations need good performance measures.
5. What does it mean by capacity in chunks? Why is capacity important in planning?