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List the advantages of a single customer service center

Assignment

Building Shared Services At RR Communications Case Study

1. List the advantages of a single customer service center for RR Communications.

2. Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.

3. Is it possible to achieve an enterprise vision with a decentralized IT function?

The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.

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