1. List and describe the four key elements of TQM. You should write at least three complete sentences describing each benefit.
2. Describe the difference between AQL (acceptable quality limits) and zero defects. You should write at least 200 words; providing an example is helpful.
3. A cell phone manufacturer advertises that their phones are very reliable. They report a defect rate of just 0.2%. You own a cell phone store. For every 1000 cell phones that you sell, how many are defective?