Riordan Manufacturing Service Request Process Evaluation
Like any modern business, Riordan Manufacturing acknowledges the necessity of innovation. While the competition has computerized procedures, Riordan persists in manually processing invoices and records. The potential for this manufacturing giant demands they wait no longer and the journey of improvement must begin.
Executive Summary
Riordan Manufacturing is a global plastics manufacturer with facilities located in California, Michigan, Georgia, and China. Products that are manufactured at Riordan include plastic beverage containers, custom plastic parts, and plastic fan parts. The major customers for Riordan Manufacturing include automotive parts manufacturers, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers (Riordan Manufacturing, 2006). Riordan Manufacturing is a Fortune 1000 enterprise with revenues in excess of $1 billion.
Research and development at Riordan Manufacturing will remain the industry leader in identifying industry trends. The mission statement for Riordan Manufacturing states that Six Sigma and the exceeding ISO 9000 standards define the attitude and abilities of Riordan Manufacturing. Six Sigma is a measure of the number of defects in a specific process or operation. With Six Sigma, no worries remain regarding defective parts, which often preoccupy a manufacturing company. The defect opportunity has three important variables that to keep in mind. The first defect opportunity variable to consider is the amount of different defects that occur on an assembled part. The second defect opportunity variable to take into account is the number of places on that part where the defects can occur. The last defect opportunity variable to bear in mind is that every production step could cause one or more of the defects on the part.