Read the chapter 10 case study (p. 178), and act as if you are in Josepha's position. Instead of reach out to Dr. Lombard, give a pep/motivation speech to Henry to get him out of his "funk." In your speech be sure to reference at least once concept from chapter 10.
book
Managing Health Organizations for Quality and Performance (Required) L. Fleming Fallon, L. Fleming Fallon (Jr.), James W. Begun, William Joseph Riley Jones & Bartlett Publishers, (2014) ISBN-10: 1449653278
CASE STUDY
The overcast, gray sky provided a fitting backdrop. Henry and Josepha were having a discussion. To clarify, Henry was complaining about his job situation; Josepha was lending a sympathetic ear. "My job is the pits. I can't seem to make progress. My boss gives me assign-ments and expects miracles. The people who I have to work with don't seem to know much about how to run an agency. You would think that they were all related to Jimmy Durango, the Health Commissioner. As a result, my career is stalled. I feel stuck and...""Enough!" interrupted Josepha. "You are repeating yourself. One rendition of your troubles is sufficient for today. You have been complaining for months now. It's time to get some professional advice.""Who could help me?" moaned Henry. "Dr. Lombard. You remember him, the director of our public health program at the university. He always seemed to have useful advice when we were students.
Let's call him and see what he says.""Good idea," agreed Henry. "Do you have his number?" "I think so. Let me look," mumbled Josepha, looking into her briefcase. While Josepha searches for the telephone number, what advice would you offer to Henry?