"The easiest, the most tempting, and the least creative response to conflict within an organization is to pretend it does not exist." Lyle E. Schaller
Respond to the quote above. Do you agree or disagree? Why, or why not? In addition, respond to one or both items below:
- Lessons learned: Describe a situation, recently or in the past, where you encountered conflict. How did you handle the situation? How could you have handled the situation more effectively?
- Conflict resolution suggestions: Share a real or hypothetical situation with the class to seek their input on a best way to handle the situation.