Last year your department handled a median of 63821 calls, Management Theories

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Last year your department handled a median of 63821 calls

Question: Last year your department handled a median of 63,821 calls per day. (This is the median of the total calls handled each day during the year.) So far this year, more than half of the days have had total calls above this level (there were 15 days above and only 9 days below). Do you have the right to claim that you are overloaded compared to last year? Explain why or why not.

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