Need help with these simple discussion questions
Glen is now in the second hour of fixing a stubborn printer name resolution issue for a senior VP. He has consulted the company knowledge base and used Internet searches. What recommendation would you have for Glen at this point?
The email system was working yesterday but this morning has yet to be able to receive emails from external recipients outside of the internal exchange server. What kinds of questions can you generate to help identify the cause of this issue?
Lakeema has gathered information and identified a number of potential causes to a network congestion issue. At this point, how would you recommend that she proceed before implementing a solution?