Knowledge Management by Frito-Lay and RTA
Compare the two approaches to knowledge management and answer the following questions and/or address the following issues (See reference below):
Did Frito-Lay and StepTwo (the consulting firm for the RTA case study) have the same definition or concept of knowledge management? Explain your answer.
Compare and contrast the problems that Frito-Lay and RTA faced.
Compare and contrast the solutions that Frito-Lay and RTA came up with.
How effective do you think that the two solutions will be in solving the initial problems? Explain your answer. (Remember that articles in CIO and published on a consulting firm's website are likely to have a positive spin. If you think that either or both of the cases did not address important issues or if you anticipate additional problems, include those concerns in your evaluation. However, be sure to clearly explain what you think the problems are.)