Question 1: "If all chocolate is fattening, and if this dessert has chocolate in it, then this dessert must be fattening." This is an example of which kind of moral reasoning?
A. deductive logic
B. sense experience
C. science
D. intuition
Question 2: A manager who makes ethical decisions on the basis of seeking "the greatest good for the greatest number" is following the principles of:
A. deontology.
B. utilitarianism.
C. the categorical imperative.
D. practical ethics.
Question 3: According to a survey done by Personnel Journal magazine, __________ are the most likely executives to do something unethical.
A. junior executives
B. middle managers
C. top managers
D. senior executives
Question 4: According to the two-thirds/one-third lease, two-thirds of the __________ went to the owner and one-third went to the hotel company.
A. net income
B. recommended daily allowance
C. operating expenses
D. gross operating profit
Question 5: After interviewing 90 business leaders, researchers determined that they all employed four basic strategies:
A. attention through vision, meaning through communication, trust through positioning, and self-development.
B. a dynamic vision that they shared with their managers, personal encouragement, tangible rewards for employees who excelled, and personal growth.
C. determination, communication, trust, and vision.
D. leading by example, strength of will, a commitment to excellence, and long hours.
Question 6: Anyone who is affected by the outcome of a given decision is called a(n):
A. accessory.
B. dependent.
C. stakeholder.
D. principal.
Question 7: Authors Robert Solomon and Kristine Hanson believe that the rules of poker and the rules of business should and must be different because:
A. the goals of poker and the goals of business are different.
B. there is much more at stake in the business world than there is in poker games.
C. redistributing wealth is the business world's goal but it is not motivated by greed, as it is in poker.
D. a and b
Question 8: Basil is the general manager of a large hotel. He discovers that his chief engineer bribed a local official to get a building permit. He knows that this is illegal back home in the United Kingdom, but he also knows that this is an accepted practice here in the Third World country where his hotel is located. Basil decides to ignore the matter and not reprimand his chief engineer, since he was only following local custom. Based on this example, Basil is practicing:
A. common sense ethics.
B. universalism.
C. ethical relativism.
D. logical positivism.
Question 9: Buying a franchise does not provide a hotel owner with:
A. employee training programs.
B. a tested and successful operating system.
C. experienced managers and employees.
D. marketing programs.
Question 10: Darcy manages the Riverside Café. She wants to determine how many covers (meals) each FTE (full-time-equivalent) employee served during the day. The Riverside served 635 covers that day and employed 13 FTE employees. That means that __________ covers were served per FTE employee.
A. 6.35
B. 49 (rounded)
C. 207 (rounded)
D. none of the above
Question 11: Franchisors charge a royalty fee that is usually calculated on:
A. a sliding-scale percentage of the franchisee's total expenditures.
B. the franchisee's net revenue before fixed charges.
C. the franchisee's average after-tax income, based on the last three years' tax returns.
D. a percentage of the franchisee's sales.
Question 12: Hotel management companies came about because:
A. early lease arrangements between hotel owners and independent hotel managers proved inadequate.
B. individuals who didn't know much about hotels, such as developers and real estate investors, built hotels and wanted experienced people to run them.
C. the Tax Reform Act of 1986 made it more advantageous for hotel owners to hire hotel management companies rather than buy a franchise or run the hotel themselves.
D. hotel chains were no longer interested in managing their own properties.hotel chains were no longer interested in managing their own properties.