1. Key Performance Measures (KPI's) should be used throughout your supply chain to measure operational performance. Identify a suitable KPI, or performance metric, for each of the following supply chain activities:
a. demand planning
b. inventory management
c. order management
d. shipping
2. What are the definitions of the five forms of departmentalization? (Explain each term & mention two real life examples)
Functional
Product
Geographical
Process
Customer