Problem: For this task you will need to read the Case Study located on pages 26-29 of Chapter 1 of the textbook, titled 'Call centres in the financial services sector?just putting you on hold...'. After reviewing your assigned reading and the information presented in the case study, answer the given questions:
Question 1-Identify and assess the key HRM issues at UniCall.
Question 2-Recommend and justify HRM interventions that would improve business performance.