1. Jim lost his job after his colleague Tom tarnished his reputation in the office. Jim subsequently sues Tom for this. Which of the following insurance policies would have covered such a risk for Tom?
Health insurance policy
Homeowner's insurance policy
Disability insurance policy
Personal liability insurance policy
Whole-life insurance policy
2. Examine the customer service in your organization
In relation to this module’s content, observe and describe the following as you would view it from the customer’s perspective:
Availability
Accessibility
Accountability