Jim corner owner of corner bike rentals wants to start, Operation Management

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Jim corner owner of corner bike rentals wants to start

Jim Corner, owner of Corner Bike Rentals, wants to start analyzing his company's quality. For each bike rental, there are four types of customer complaints: (1) bike not working properly, (2) wrong bike size, (3) bike uncomfortable, and (4) bike broken during operation. During the past week, his company rented 280 bikes. He received a total of twenty-six complaints. What is his company's DPMO for the past week? What is the Six Sigma level?

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