1.
Frederick Taylor is associated with which school of management thought?
Total quality management
Human relations theory
Need theory of management
Scientific management
2.
Which of the following statements best describes the fallacy of wishing it were so?
The ignoring or distorting of reality to hold onto assumptions
The assumption that when one event precedes another, the first caused the second
The assumption that what is true of a part is true also of the whole
The assumption that what is true for the whole is true for each of the parts
3.
When using a face-to-face communication channel, how much of your total message is contributed through gestures and other nonverbal signals?
7%
55%
38%
45%
4.
Bennett is a customer service manager. The right Bennett has in the workplace to give orders and expect those orders to be obeyed is known as
behavior.
teamwork.
authority.
command.
5.
Which nonverbal communication function supports, but does not replace, the verbal message?
Accenting NVC
Substituting NVC
Complementing NVC
Regulating NVC
6.
In a conflict, the parties involved are seeking a solution to a problem. When the parties analyze the interests involved, they really are attempting to determine the ________.
unstated, primary causes of the conflict
action or item the parties are asking for
parties involved in the conflict
individuals interested in the outcome of the conflict
7.
John assumed that because Bill is good at inventory ordering, he will automatically be good at data entry. On what basis is John making this decision?
Halo effect
Projection
Rusty halo effect
Fallacy of composition
8.
When studying perceptions, the term mental set refers to which of the following statements?
The individual's thoughts regarding what is happening
The individual's perception of what he or she wants regardless of reality
An individual's aggregate perceptions of work
The factual influences in an individual's life
9.
George believes women do not belong in the workplace. When Maureen applied for a job in his department, he knew just from looking at the name on her résumé that she was not qualified for the job. Which determinant of perception is at play in this example?
Hereditary
Snap judgment
Halo effect
Peer pressure
10.
Chris made a snap judgment about why Charlie was late for work today. On what basis did Chris make his decision?
He made his decision based on what everyone in the workplace agreed was true.
He made his decision using a belief or conclusion he held with confidence, but it was not substantiated with any proof.
He made his decision using information he knew or assumed to be true.
He made his decision through an instant evaluation determined without the benefit of any fact or experience.
11.
Merle appears to make decisions based on his feelings rather than logical factors. In this situation, Merle is making decisions using which process?
Deduction
Intuition
Induction
Common sense
12.
Employees who spend more time spreading gossip about others than performing their jobs are known as ________.
squealers
lazy workers
critics
lone wolfs
13.
The task duration involved in an employee's job is best described as which of the following?
The diversity or differences in the speed of work
The maximum speed the fastest worker can perform a task flawlessly
The length of time needed to complete one task
The time required to perform a job task and the time between tasks
14.
As Amanda reviews her interview s, she realizes her list contains only closed s. Which type of s has she written?
s with no answer
s with more than two correct answers
s requiring more than just a yes or no answer
s that can only be answered yes or no
15.
Jamison worked hard for his degree. He even had a mock diploma hanging over his desk as motivation. Graduation day was the proudest day of his life. Jamison is now pushing the employees he manages to enroll in college and get a degree. Jamison feels that if a degree meant so much to him it will mean as much to his employees. He thinks it may even provide motivation. What type of reasoning is Jamison using?
Multivalued reasoning
Fallacy of wishing it were so
Fallacy of division
Post hoc, ergo propter hoc
16.
An individual who has the power and the ability to make decisions about the utilization of the organization's resources has which of the following?
Autonomy
Responsibility
Authority
Accountability
17.
Options involved in a conflict involve which of the following?
The different approaches to starting a conflict
The alternative approaches to ending a conflict
The different approaches to handling a conflict
The alternatives that will resolve a conflict
18.
Which nonverbal communication function punctuates or draws attention to the verbal message?
Contradicting NVC
Complementing NVC
Accenting NVC
Substituting NVC
19.
Deliberately manipulating a sender's message content to make it appear more favorable to the receiver is called ________.
emotions
language
selective perception
filtering
20.
Stanley is concerned about others in his workplace being aware of the obvious errors he makes in performing his job. His concern is best described as ________.
error visibility
conspicuousness
autonomy
prominence
21.
Conflict that results in mutual satisfaction for all involved would best be described as ________.
arbitration conflict
negative conflict
mutual conflict
positive conflict
22.
As Deb compiles sales and expense results for her work unit, she prepares the documents in a format required by her supervisor. This type of feedback is referred to as ________.
upward communication
downward communication
open-door policy
lateral communication
23.
The actual words contained in a message represent about how much of the total deliverable message content?
7%
93%
55%
38%
24.
His suit is purple!!! That is all John could think about. The salesperson talking to him was wearing a purple suit. When the salesperson left, John thought, "If the salesperson looks like that, the whole company must dress like goofs!!" What type of reasoning is John using here?
Fallacy of division
Two-valued reasoning
Logic
Fallacy of composition
25.
In working to resolve a conflict, it is often helpful to view the conflict from the perspective of the other party. The conflict demand involved would include what ________.
you are asking for
you have to give if your conflict demand is met
will happen if your conflict demand is not met
you will lose if the conflict does not go your way
26.
A receiver translating a sender's message is beginning the process of ________.
encoding
channeling
feedback
decoding
27.
What is required for listening to occur?
Hearing information
Having proximity and proclivity
Wanting and needing the information
Hearing and attending to the information
28.
Snap judgments are best defined as ________.
all-inclusive words
conclusions drawn instantly
opinions that are formed
others being deceived
29.
In a conflict, an alternative would be the ________.
consequences of not resolving the conflict
third party affected by the conflict
third party involved in the conflict
consequences of not starting the conflict
30.
The mental work environment includes which elements?
The negative stress factors present in a particular physical work environment
The managerial systems and policies that affect the behavior of the workforce
The employee's aggregate perceptions of the work, managerial style, and coworker influences
The stressful situations that accompany work performance