Jake is working for a global consulting firm and will be writing letters to intercultural audiences around the world. What is the best advice you can give him? a. Replace two-word verbs such as put off with clear single words such as delay. b. Always use a direct approach to make your letters as clear as possible. c. Use your own format and style so that all your letters are consistent. d. Send letters to lower-ranking employees to avoid offending higher-ranking employees.