Question: After a recent meeting of the senior management team it was decided to use the following metrics to measure performance.
It was not decided the indicators to be used for determining the success of each metric and your input has been requested.
- Customer Experience
- Supplier and Product Quality
- Operations Efficiency
- Reducing Maintenance Spending
- Cost reduction and profitability increase
a) For each of the following categories suggest TWO critical success factors and accompanying key performance indicators that could be useful in measuring the performance of the Company
b) Along the lines of the above metrics make suggestions on; i) How costs can be reduced ii) How value and quality can be enhanced