It is Friday on a football weekend; the hotel has been booked solid for nine months. All guests have made a two-night commitment that is non-refundable. It will be a packed house and the hotel management has intentionally overbooked the hotel. In all likelihood, the hotel will come up short of rooms and then someone with a confirmed, paid reservation will be going down the road, late at night, extremely angry.
1. Who are the stakeholders in this case and what are their stakes?
2. How can a stakeholder commitment be a commitment if only one party honors it?
3. Can a stakeholder relationship be one-way?
4. As an employee stakeholder of the hotel, how do you take an ethical stand on this issue and retain your position?