Case study:
Collaboration System at Isuzu Australia Limited
Isuzu Australia Limited (IAL) is responsible for marketing and distributing Isuzu trucks in Australia. With just 65 employees, IAL depends on its national dealer network to maintain its market position. In the past, all information was distributed to dealers manually, which was expensive, time consuming, and prone to errors. IAL chose IBM WebSphere Portal and Workplace Web Content Management as an online portal and content management system to replace the existing manual system. With the new system, employees can publish information themselves and use the system's instant-messaging features to collaborate on decisions. Since the system's implementation in 2006, IAL has seen major cost saving, reduced errors, and faster, more efficient communication. Collaboration and knowledge sharing have also increased with use of the system's wiki feature.
Answer the following question:
1. What prompted IAL to use collaboration technologies?
2. What is the some application of collaboration technologies at IAL?
3. Which platform was chosen by IAL as an online portal and content management system?