“Alicia!” bellowed David to the company's HR specialist, “I've got a problem, and you've got to solve it. I can't get people in this plant to work together as a team. As if I don't have enough trouble with our competitors and our past-due accounts, now I have to put up with running a zoo. You're responsible for seeing that the staff gets along. I want a training proposal on my desk by Monday.” Assume you are Alicia.
a) Is training the solution to this problem? How can you determine the need for training?
b) Summarize how you would conduct a needs assessment.