Problem 1: Is the goal of Six Sigma realistic for services such as Blockbuster Video stores or Redbox DVD kiosks?
Problem 2: "If line employees are required to work on quality improvement activities, their productivity will suffer." Discuss.
Problem 3: "You don't inspect quality into a product; you have to build it in." Discuss the implications of this statement.
Problem 4: "Before you build quality in, you must think it in." How do the implications of this statement differ from those in question 3?