In your most recent visit to a store or location where customer service is provided, what kinds of nonverbal behavior did you notice? Explain your thoughts and perceptions on this behavior.
Is it possible to look professional while still being casual? Describe the type of clothing you might wear and other grooming ideas to still look professional while being casual. Name at least one industry that it is not appropriate to be casual and why?
Give an example of when you have experienced differences between how women and men communicate. List at least two nonverbal examples you experienced.