1. Is it a good idea for businesses to try to use informal influencers to more smoothly implement business decisions and reduce employee resistance?
2. How would you feel if you were recognized as an influencer in your company and invited to management meetings and training programs as a result? How would you respond?
3. Describe some ways that Cisco, Procter & Gamble, and Google have used empowered employees as major contributors toward organizational change and decision making.