1) Zack Books Ltd., an international library headquartered in Alabama, has many branches across different countries. It uses information technology to be in regular contact with its various outside suppliers of books and magazines. Which of the following organizational structures is being used by the library?
Functional structure
Network structure
Divisional structure
Team structure
Matrix structure
2) Involves identifying several possible future situations or states of affairs and then making plans to deal with each situation should it actually occur
Scenario planning
External benchmarking
Forecasting
Staff planning
Internal benchmarking