1. Investment made to keep nonconforming products from occurring is
prevention cost.
appraisal cost.
internal failure cost. external failure cost.
2. A control chart is most like a(n)
histogram
. Ishikawa diagram.
scatter diagram.
run chart.
3. The _____ is often used to verify a cause-and-effect relationship.
Ishikawa diagram
scatter diagram
value stream map flowchart
4. In times of change, organizational learning benefits more from _____ leadership.
transactional
transformational
declining stagnant
5. Which of the following is not an area of similarity between TQM and SCM?
Strengthening organization competitiveness Focus on performance Customer satisfaction Cost controls