Please help me with information concerning the article enclosed below. I would like to have 500 to 700 word explanation.
According to Dulebohn & Ferris (1999) performance appraisal represents a central function of human resources management and has remained an important topic of investigation among organization research.
According to Milkovich et al (2014) there are several factors that can lead to inaccurate appraisals, one of the seven listed is spending too little time on preparations of appraisals.
The "FIRST IMPRESSION ERROR" and little time spent on rating the performance appraisal contributed to the situation of a staffing agency my friend works at, an argument started between an office employee (rater) and the field employee(ratee) because the field employee found out that he was rated poorly in almost all of his performance. When he confronted the rater's evaluation of his performance, he found out that he was rated poorly for failing to wear his uniform. This rater never wants to see any field employee not on their uniform when they come into the office. As the argument heated up, the field employee reported that nobody came out to the field to rate his performance and without coming to his work station, the rater would not know how he performed on the job. Finally the management found out that he was rated poorly based on the one time he came into the office without his uniform. The rater did not make an effort to observe or pay attention before rating the employees. The agency had to start all over with the ratings, but this time they sent the rater to the field and also asked them to inquire from other field employees on how their colleague is doing on the job before rating them.
The "FIRST IMPRESSION ERROR" took place in this situation, the rater had a negative opinion of the ratee just because he missed to wear his uniform, and he was rated poorly for that reason.
Reference:
Dulebohn, J.H. and Ferris, G.R. (1999), "The role of influence tactics in perceptions of performance evaluations' fairness", Academy of Management Journal, Vol. 42, pp. 288-303.
Milkovich, G., Newman, J., & Gerhart, B., (2014). Compensation. New York, NY: The McGraw-Hill.