Task:
Prepare a paper discussing the following questions, with 150 to 200 words per question with 2 references (one per question)
Question 1. What is a SWOTT analysis? What strengths, weaknesses, opportunities, threats and trends does your organization face? How should quality be incorporated into the organization's SWOTT?
Question 2. Describe what a customer is. What are some examples of internal and external customers? Is the measurement of customer satisfaction different for internal customers than external customers?