Integrity of a manufactured product


Question:

One author defined quality as "a zero error rate" (Suchánek, Richter & Králová, 2014, p. 330), which itself refers to the ability for a company to produce a perfect product on its first attempt. The concept of "quality" has evolved to mean far more than the integrity of a manufactured product. Please discuss the quality of products and service and how it has evolved and what it represents today.

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Other Management: Integrity of a manufactured product
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