Instructions: After reading Levy Chapters 11, 17, and 18, address the following: As a retail store manager, one of your missions is to enhance the customer experience. 1. How does employee training and motivation affect customer enhancement? 2. What role does store lay-out and merchandising play? Explain your answer fully. Instructions: Your initial post should be at least 250 words. Please respond to at least 2 other students. Responses should be a minimum of 100 words and include direct questions.