1. Innovation and learning perspective of the balance scorecard focuses on:
a. the improvement of new product development.
b. the improvement of knowledge sharing mechanisms.
c. the improvement of IT infrastructure.
d. the improvement of employee benefits.
e. the improvement of governance mechanisms.
2. Replacing Starbucks’ baristas with automated coffee-making machines would fall under what perspective?
a. Customer
b. Human Resources
c. Innovation and Learning
d. Internal Business Processes
e. Financial