Indicate how a focus group moderator should handle the


Indicate how a focus group moderator should handle each of the following cases:

(a) a participant is loud and dominates the conversation;

(b) a participant is obviously suffering from a cold and goes into coughing fits every few minutes;

(c) two participants who, it turns out, are acquaintances persist in a private conversation about their children; and

(d) the only minority representative participant in the focus group looks uncomfortable with the group and fails to make any comments.

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