increasing pace of change - service operations, Operation Management

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increasing pace of change - service operations

Increasing Pace of Change - Service Operations Management

The establishment of service operations management. Total quality management (TQM) widely adopted, ISO 9000, theory of constraints (TOC), Baldridge award, Internet - world wide web communications, development of enterprise-wide information systems (ERP) - systems such as SAP R/3 and Oracle client server software, business process reengineering (BPR), supply chain management, services management, Heskett's 'cycle of failure' model and the profit-value chain model.

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Operation Management: increasing pace of change - service operations

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