Individually, read the other group's scenario and diagnose the behavioral styles of the characters. Use the Confrontation Resolution Tree to walk through the scenario and help you define the characters. In a written paper, state your diagnosis of the behavioral styles of the characters and justify it with references to the scenario and Confrontation Resolution Tree. Include a personal reflection section in your paper, in which you consider your own behavioral style. How do you relate to the employee/customer? What is your strategy for trying to relate to employees/customers?