Scenario: At Sandwich Blitz, Lei noticed what appeared to be a discrepancy in the time sheet of one of the customer associates. When she asked the unit manager about this, she learned that the team supervisor had allowed the associate to report hours not actually worked in this pay period, thus receiving pay for time not yet earned. After checking the employee handbook, which had been in effect since she and Dalman were actively managing the units, she discovered that this practice was not covered. She also realized that many of the duties that employees were expected to do and be evaluated on were also not clearly addressed in the employee handbook.
Control is any process that directs the activities of individuals toward the achievement of organizational goals. Refer to the unit readings and answer the following:
- In your best judgment, do you think that a control system needs to be developed to address these issues?
- What are the steps involved in setting up and implementing a control system?
- Explain your answer by including your views and information from the assigned chapter reading material on control systems.