1. What is infrastructure? In what was do hardware and system software qualify as infrastructure?
2. What basic strategic planning questions should be addressed with respect to infrastructure?
3. What are the advantages and disadvantages of standardization in computer hardware and systems software?
4. What is a request for proposal? How are responses to an RFP evaluated?
5. What problems are encountered when attempting to determine hardware and system software requirements for application software that has not been designed or developed fully?
6. What is a monitor? List types of monitors and the information they provide.
7. Describe authentication and authorization. Which depends on the other? How and why are these processes more complex in a modern networked organization than within an organization that supports all information processing with a single mainframe?
8. What password protection measures are normally implemented by system administrators, operating systems, and security services?
9. Describe the pros and cons of enabling audits of resource accesses.
10. What is a virus? How can users and system administrators prevent virus infections?
11. Why is it important to install operating system and application software updates in a timely manner? How can users and system administrators ensure that they are installed in a timely manner?
12. Describe various firewall types and how each can improve system security. What information does a system administrator need to configure a firewall correctly?
13. Why are conventional methods of fire protection inadequate or dangerous for computer equipment?
14. What problems associated with electrical power must be considering in planning the physical environment of computer hardware?