New Manager's Case Study
Case Analysis Worksheet
Team Case Analysis Session 2: Enable Others To Act
Enabling others to act has two main components [1] fostering collaboration, and [2] strengthening others.
In your small groups, discuss and document your group's response to the following questions. Upload your typed document into one of your group member's D2L dropbox by the assigned due date on your course schedule. Be sure to include on your worksheet all group member names. If present in class, all group members will receive the same grade for this case analysis assignment (maximum 30 pts). Group peer evaluations will be used to determine overall individual group member participation points for both these case discussions (maximum 15 pts).
1. In what specific ways did Mark create a climate of distrust?
2. In what ways did Mark fail to "set the example" in his work role? What was the impact of his failure to be a good role model for his employees?
3. What type of relevant information and resources did he not share with his employees? What was the impact?
4. In what ways had the former supervisor built his employees' sense of competence? How did Mark later undermine the employees' sense of competence?
5. In what ways did the employees demonstrate accountability before Mark took over?
6. What kind of expectations of his employees did Mark communicate, and how did this become a self-fulfilling prophecy (The Pygmalion Effect)?
7. What employee obstacles were apparent in the case that Mark ignored? What actions could he have taken to remove these obstacles?
8. In what sense did the employees have a sense of job meaning and impact before Mark arrived? How did Mark's actions lead to a decreased sense of job meaning and impact for the employees?
9. What would you have done differently with this group of employees in terms of empowerment and fostering collaboration?