In this discussion, please refer to the case "Unintended Acceleration: Toyota's Recall Crisis," by Austen-Smith, Diermeier, and Zemel. Respond to the following questions:
- What is the best outcome Toyota could have expected from this crisis?
- How might Toyota have improved its response to this crisis?
- To what extent should Toyota be considered at fault for these incidents?
- At present, what further steps might Toyota take to improve its reputation following this crisis?