In this case the board of directors for crude oil has


In this case, the board of directors for Crude Oil has brought in a new manager, Jim, to revamp the company and increase sales. Jim’s confrontational and intimidating management style causes many employees to take his abuse silently out of fear of losing their jobs or being demoted. Jim’s behavior is in direct conflict with the company’s most important value to treat everyone with respect. While Jim has increased the company’s sales and profits, the salespeople have been intimidated by his behavior. Jim has blamed salespeople for mistakes they didn’t make just because he didn’t like them. Jim demoted a salesperson who confronted him about his behavior. Jim has even lied about another salesperson’s health when her sales numbers dropped. What options do the employees like Madison have regarding their situation? Since Madison cannot approach Jim, what other options does she have in dealing with this situation?

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Operation Management: In this case the board of directors for crude oil has
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