In their case study of Vicro Communications Paper et al (2003) identify a "set of factors that should be useful to other organisations facing similar problems" in Business Process Reengineering (BPR). List and discuss the set of factors identified by the authors.
Define what Soh and Sia (2005) mean by the "Vanilla" approach to implementing enterprise systems. Explain how their framework might be used to assist in deciding whether a firm should choose package modification or organisational change when implementing enterprise systems.