In the reading for this module we learned about the


In the reading for this module, we learned about the leadership practice of encouraging the heart.

• In this module, you have read about encouragement and recognition. Do encouragement and recognition really matter?

• Psychodynamic theory proposes that leaders have to understand their own personality traits and those of their followers in order to effect change and movement. How do leaders learn what motivates individuals on the team?

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Operation Management: In the reading for this module we learned about the
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