Question: 1. In the following operations, isolate a system for analysis and define customers, services produced, suppliers, and the primary process flows.
a. A college
b. A fast-food restaurant
c. A library
2. Explain how the process view of an organization is likely to uncover the need for greater cross-functional cooperation.
3. Explain Little's Law in your own words. How can it be used, and what are its limitations?