In the bookstore, describe the pathway- is it customer- or provider routed? Maybe it’s a combination of both, or possibly it’s one way during the first few weeks of school and another during the rest of the year. Remember that location of registers counts as provider-driven. Draw for me a detailed process map of the book-buying process. What are the process boundaries? Lastly, draw the value chain and label the value-added activities and then draw a value stream map for this value chain.