Read the following article:
Safavi, K. S. (2006). The measurement conundrum. Journal of Healthcare
Management, 51(5), 287-290.
In the article, Safavi (2006, p. 290) asks: "Is the goal to establish relative rank or absolute levels of performance?" Safavi also states that the basic dilemma in selecting a measurement system is whether "to judge performance from the outside or to improve performance from the inside" (p. 287)
Discuss the following from the perspective of a provider:
- Assuming the measurement system is intended to judge the performance from outside, evaluate the use of a standard based on relative rank and absolute levels of performance. Which one would you use? Why or why not?
- Assuming the measurement system is intended to judge the performance from inside, evaluate the use of a standard based on relative rank and absolute levels of performance. Which one would you use? Why or why not?
- How will different circumstances impact performance measurement when it is based on relative rank and absolute levels? Support with examples.
Justify your responses using examples.