In step 3 of the sustainable performance phase balanced

Question

In step 3 of the sustainable performance phase, balanced score card (BSC) is discussed as one way of embedding ongoing performance measurement into management. BSC is used quite a bit in organizations that want to ensure their strategies are reflected in the performance metrics.

For this discussion:

1. Research and describe a real world implementation of balanced score card.
2. Discuss how it is used for sustaining performance.

This connection between the BSC implementation and sustainable performance is the key to this discussion, so make sure your example demonstrates this connection.