Assignment
QUESTION 1
The field of MIS deals with ____ issues as well as technical issues.
Development
Use and Behavior
Impact
Specifications
QUESTION 2
The main parts of the FRAME for analysis of IS are:
Purpose, Boundary, Environment
Management, Organization, Technology
Initiation, Development, Implementation
Market, Design, Sale
QUESTION 3
Time shifting refers to business operating 24/7 rather than 9am-5pm.
True
False
QUESTION 4
In private business, how much of business expenditures has been spent on IT?
about 90%
about 20-30%
about 14-33%
about 55-72%
QUESTION 5
ESS stands for ____.
Event-Based Systems Support
Environmental Support Systems
External System Selections
Executive Support Systems
QUESTION 6
The 6 Business Objectives do NOT include:
Operational Excellence
Decision Making
Information Display
Survival
QUESTION 7
According to behavior science, IT can ________ organizations by broadening the distribution of information.
enhance
push
change
flatten
QUESTION 8
The ________Chain Model highlights adding to competitive advantage, for example with Information Systems.
Value
Supply
Critical
Food
QUESTION 9
An example of how IS can enhance a business is _______.
computerize billing
increase efficiency
promote sales
develop database
QUESTION 10
One way to organize IS functions is to ___.
have a separate department under central control
put representatives in department with central control
decentralize but report to CIO
All of the above
QUESTION 11
Under Porter's Competitive Forces Model, _________ is a force effecting strategic position.
executives
database managers
customers
employees
QUESTION 12
Although it has several interpretations, _______________ once suggested that the power of microprocessors doubles every 18 months.
Law of Mass Storage
Shannon's Law
Moore's Law
Metcalfe's Law
QUESTION 13
Corporate networks and the web mainly use the single, common, worldwide standard protocol called ____.
DOS
TCP/IP
WAN
LAN
QUESTION 14
The most widely adopted collaboration system in small and medium businesses using Microsoft products and networks is _____.
SharePoint
Google Wave
Lotus Notes
Wikipedia
QUESTION 15
In an ESS, information is often delivered through a _____, which uses a web interface to present interpreted, personalized business content.
DSS
portal
supply chain
spreadsheet
QUESTION 16
The widely known open source software (Linux) that was posted in 1991 was created by:
Linus Torvald
James Gosling
Gordon Moore
Robert Metcalfe
QUESTION 17
In 1965, which computer machine thrived with the introduction of the IBM 360 operating system:
vacuum tube computer
mainframe
mini-computer
personal computer
QUESTION 18
_________ are independent computer programs that copy themselves from computer to computer on their own.
computer viruses
trojan horses
worms
spyware
QUESTION 19
In an denial of service (DoS) attack, hackers flood a network or Web server with thousands of________.
zombies
phishes
HIPAAs
false requests
QUESTION 20
The three main LAN topologies are star, bus, and ______.
packet-switching
ring
client-server
MAN
QUESTION 21
The ________networking standard is useful for creating small PANs.
Wi-Fi
Wireless NIC
Bluetooth
Wi-Max
QUESTION 22
Cloud Computingconsists of four types of service: (1) Cloud infrastructure as a service; (2) Cloud platform as a service; (3) Cloud software as a service; (4) Cloud applications as self-service with rapid elasticity.
True
False
QUESTION 23
Returns to scale increase with network growth according to ___ who claimed in 1970 that the value of a network grows exponentially as a function of the number of members. [Note: so what about the web today!??!]
Linus Torvald
James Gosling
Gordon Moore
Robert Metcalfe
QUESTION 24
The _______ measures the number of customers who stop using or purchasing products or services; important indicator of the growth or decline of a customer base.
operational CRM
analytical CRM
churn rate
data warehouse
QUESTION 25
Sites like Kaboodle, ThisNext, and StyleHive provide the ____ e-commerce experience.
tweeting
social shopping
podcasting
syndicating
QUESTION 26
In backward chaining, the expert system inference engine begins with the information entered by the user and searches the knowledge base to reach conclusion.
True
False
QUESTION 27
______ decisions are those in which the decision maker must provide judgment, evaluation, or insight into a problem.
operational management
structured
semi-structured
unstructured
QUESTION 28
A good _____ provides both a single view of customers to improve sales and marketing, and a single view of the company by customers no matter how many touch points.
CRM
SAP
ERM
PRM
QUESTION 29
Which is the kind of knowledge that resides in the minds of employees but has not been documented?
tacit
explicit
wisdom
organizational learning
QUESTION 30
Major League Baseball (MLB) has set up _____ online to provide a high tech connection to fans and improve sales of tickets and other items.
soft data
hard data
retail outlets
web sites
QUESTION 31
___ uses data, tools, and systems to enhance collaboration between a company and its selling partners.
CRM
ERM
PRM
CLTV
QUESTION 32
A ___ displays two or more dimensions of data in a convenient format using spreadsheet information.
group dictionary
pivot table
GIS
GDSS
QUESTION 33
_____ are the most successful solutions or problem-solving methods in an industry for consistently and effectively achieving a business objective.
best practices
enterprise systems
supply chains
SAP
QUESTION 34
The underlying problems in group decision making have been the length and number of ___.
group dictionaries
meetings
questionnaires
GDSS tools
QUESTION 35
In _____ chaining strategies for Expert Systems, the inference engine begins with information entered by users and searches the knowledge base.
backward
forward
value
supply
QUESTION 36
___ testing consists of testing each program separately and tries to make sure programs are error free, but that is unrealistic.
Unit
System
Acceptance
Iterative
QUESTION 37
Under ____ it is the responsibility of all people and functions in an organization to watch out for quality.
Six Sigma
BPR
PRM
TQM
QUESTION 38
____ models of management suggest that the actual behavior of managers is less systematic and reflective, but more informal and reactive.
classical
behavioral
structured
reengineering
QUESTION 39
Scope refers to the specific work that is to be included in a project, which project managers can always control so easily as they make sure that customers avoid "scope creep" and ensure that work is never expanded during a project.
True
False
QUESTION 40
The rate of profit that an investment is supposed to earn is the ____.
ROI
NPV
IRR
CSF
QUESTION 41
A ___ chart visually represents the timing and duration of different tasks in a project.
ERD
Gantt
PERT
CSF
QUESTION 42
Taking actions on the basis of personal or narrow characteristics is known as ___ and rejects the concept of a global culture.
semi-structured decision making
unstructured decision making
particularism
Phishing
QUESTION 43
___________________ is one way businesses are using information technology to improve processes, that is, by applying tools to analyze current processes, design new processes, and/or optimize processes.
Total quality management
Business process management
Rationalization of procedures
Automation
QUESTION 44
The open source programming language Linux is based on ___.
UNIX
Java
C
C++
QUESTION 45
Customer Relationship Management systems help large firms achieve customer _____ by capturing and analyzing data, interacting with customers, and promoting loyalty through service as if a small firm.
value
intimacy
churn
lifetime value.