1. "In our organization, managers and employees work together to improve performance. We like to involve employees in setting goals and objectives." Which of the following OD techniques is being implemented in this situation?
Team building
Survey feedback
Training and development
Performance appraisal
2. According to the text, firms are using social media for all of the following EXCEPT:
a. ?To create user forums where customer questions are answered by other customers
b. To listen to their customers?
c. To communicate to their customers?
d. To obtain leads for hiring new employees?